Cancellation and Refund Policy

1. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

To cancel your subscription:

1. Log in to your PixifyLab account
2. Navigate to "Dashboard" > "Settings" > "Subscription"
3. Click on "Cancel Subscription"
4. Follow the prompts to confirm your cancellation

Once canceled, you will continue to have access to your subscription benefits until the end of your current billing period. After that, your account will revert to the free tier with limited features.

2. No Prorated Refunds

We do not provide refunds for partial subscription periods. When you cancel, you will continue to have access to the service until the end of your current billing period.

For example, if you purchase a monthly subscription on the 1st of the month and cancel on the 15th:

• You will not receive a refund for the remainder of the month
• Your subscription will remain active until the end of the month
• No further charges will be made once the cancellation takes effect

This policy applies to all subscription tiers and billing periods.

3. Duplicate Payments

In the case of accidental duplicate payments for the same subscription period, we will issue a full refund for the duplicate payment upon verification. Please contact our support team at [email protected] with proof of the duplicate transaction.

To process a refund for duplicate payments, we require:

• Your account information (email address and name)
• Payment confirmation or transaction IDs for both payments
• Date and time of both transactions

We will review your request and process a refund for the duplicate charge as soon as possible, typically within 5-7 business days.

4. Technical Issues

If you encounter significant technical issues that prevent you from using the service as described and our support team is unable to resolve them within 5 business days, you may be eligible for a partial refund at our discretion.

To request a refund due to technical issues:

1. Contact our support team at [email protected] with a detailed description of the issue
2. Include any relevant error messages, screenshots, or logs
3. Provide information about your device, browser, and operating system
4. Allow our team time to troubleshoot and attempt to resolve the issue

Each case will be evaluated individually, and refunds are provided at our discretion based on the severity and impact of the technical issue.

5. Service Changes

If we make significant changes to the service that reduce its functionality, we may offer partial refunds on a case-by-case basis. Such decisions are at our sole discretion.

Significant changes may include:

• Removal of key features that were advertised as part of your subscription
• Substantial reduction in service quality or availability
• Major changes to subscription terms during your billing period

If you believe you are entitled to a refund due to service changes, please contact our support team with details about how these changes have impacted your use of the service.

6. Refund Requests

All refund requests must be submitted within 30 days of the charge date by contacting [email protected]. Please include your account information and detailed reasons for the refund request.

When submitting a refund request, please provide:

• Your full name and email address associated with your account
• Date of the charge and transaction ID (if available)
• Subscription plan and billing amount
• Detailed explanation of why you're requesting a refund
• Any relevant documentation or evidence supporting your request

We will review each request individually and respond within 5 business days with our decision.

7. Payment Processing

Refunds will be processed using the same payment method used for the original transaction whenever possible. Depending on your payment provider, refunds may take 5-10 business days to appear in your account.

For credit card payments, refunds typically appear within 5-7 business days. For other payment methods, processing times may vary based on the policies of your financial institution.

8. Free Trial Periods

If we offer free trial periods for our subscriptions, you will not be charged during the trial period. If you do not cancel before the trial ends, you will be automatically charged for the subscription.

No refunds will be provided if you forget to cancel your subscription before the end of the trial period. It is your responsibility to remember the end date of your free trial.

9. Policy Changes

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

We encourage you to review this policy periodically to stay informed about our refund practices.

10. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact our support team at:

[email protected]